You cannot cancel or change your order if the goods you have ordered are manufactured, measured or custom-made to your requirements as these goods will not be re-sellable to us. We regret that once your order has been accepted by us in relation to such goods and entered on our manufacturing process, we are unable to accept changes to these goods or cancellation of your order. If prior to delivery you do wish to change your order or cancel it after we have accepted it, please contact us as soon as possible by email or by telephone and we will try to assist you. Our acceptance of cancellation of your order will be subject to retention by us of a handling charge equal to 40% off the invoice value. The balance of the price paid will be reimbursed to you within 30 days of notification of cancellation by re crediting Your Bank Account or Credit Card.
Refunds
As our products are custom made and the manufacturing process will begin after a set period of 24 hours, you are only able to cancel or change your order by contacting us the next business day (Monday to Friday) from placing your order.
If a cancellation of the order is required within the 24-hour period of placing the order, monies will be credited to Your Bank Account or Credit Card within 7 days of notification. Refunded money may take a few days to show in your account after electronic transfer, we cannot be held responsible for interbank transfer delays.
We reserve the right to cancel your order if: We have insufficient stock to deliver the goods you have ordered |You require delivery outside of Australia | One or more of the Goods was listed at the incorrect price due to typographical error or an error in the pricing information made by us and/or received by us from our suppliers. If we do cancel your order we will notify you by email and will re credit to your account any sum deducted by received by us from your credit card or Direct Debit as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
We only replace items if they are defective or damaged.
Affordable Curtains & Blinds Online offer a 5 year manufacturer’s guarantee on manufacturing faults.
We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement goods being despatched as per the Consumer Guarantee guidelines.
To return your product, you should mail your product to Warehouse 19 3/34 Innocent Street Kings Meadows Tas 7249
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.